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Customer Service
We’re here to help and we welcome your call!
We’re here to help and we welcome your call!
Please reference your order number and call toll free 1-866-855-0100 or
email info@simplay3.com.
Replacement
parts
are provided by Simplay3 for products with missing or defective parts. These requests are
typically
shipped the same day and will arrive in the same amount of time as your order was
delivered.
Prepaid return label cost is provided by Simplay3 for defective items
(items
with parts that cannot be replaced) only. We do not accept returns on used products (products that
have been used, assembled with hardware or decals). For returns within 30 days of order, the customer is responsible for
return
shipping. Following receipt and inspection, a 20% restocking fee (returns must be inspected,
sorted,
re-boxed, and re-shelved) will be applied to the refund.
