Customer Service

Simplay3 Satisfaction Guarantee

 
We are here to help and we welcome your call! Our toll free number, 1-866-855-0100, is molded into every product for easy reference. For help with product assembly, replacement parts, or any questions, Simplay3 provides toll free customer support over the lifetime of a product. Parts requests are typically shipped the same day and will arrive in the same amount of time as your order was delivered. Please feel free to call Simplay3 Customer Service for assistance or email [email protected]!

Parts Requests / Returns

Please reference your order number and call toll free 1-866-855-0100 or email [email protected].  

Replacement parts are provided by Simplay3 for products with missing or defective parts.  These requests are typically shipped the same day and will arrive in the same amount of time as your order was delivered.

Prepaid return label cost is provided by Simplay3 for defective items (items with parts that cannot be replaced) only.  We do not accept returns on used products (products that have been used, assembled with hardware or decals).  Otherwise, the customer is responsible for return shipping.  Following receipt and inspection, a 20% restocking fee (returns must be inspected, sorted, re-boxed, and re-shelved) will be applied to the refund.

Send Us a Message

We're happy to answer any questions or help you with our webstore.
Please fill out the form below if you would like assistance.